WUCF transmitter FAQs:

• As of May 13, 2020, WUCF is back at 100 percent on its full power transmitter.
  +Anyone with antenna, cable, and satellite should be able to see WUCF once again as long as you are in our coverage area.
  
• Should I rescan my TV if I can't see you?
  + You MAY have to rescan if you completed a rescan while we were off air.
  
• I am have cable and satellite but cannot get WUCF. Help!
  + Service has been restored to the cable and satellite providers in the area. Please call your cable or satellite provider to troubleshoot the issue.
  
• What if I am still having issues?
  +Please contact our engineering team at 407-823-5343 so that they can help.
  
• How else can I watch WUCF?
  + You can learn about all the ways to watch our station here: https://www.wucf.org/about/program-information/watch-listen/
  

Status Updates:

Wednesday, May 13, 11:30 a.m.:
WUCF IS BACK! Thank you for your patience the last few months following the fire at our transmitter site. We are happy to report we are back on our full power transmitter at 100% power. All of our viewing area should be able to see our signal. Again, thank you for your support, we truly appreciate our viewers. Be sure to check out our FAQs above if you are still having issues.

Monday, May 11, 8 a.m.:
The WUCF transmitter is operating at 100% capacity. Everyone in the WUCF viewing area should be able to view the channels. Testing continues this week to ensure a stable connection. If you believe you should be seeing us based on your location, you may need to do a rescan to view the station, especially if you are on antenna.

Tuesday, May 5, 11 a.m.:
The WUCF transmitter is now running at 75% capacity. That means WUCF should be available for the majority of the viewing area. The goal is to be fully 100% by the weekend. If you believe you should be seeing us based on your location, you may need to do a rescan to view the station, especially if you are on antenna.

Saturday, May 2, 9 a.m.:
The WUCF transmitter is now at 50% power. Most viewers in the WUCF viewing area should see a solid signal at this point. Work will continue throughout the week to get the signal strength even higher.

Monday, April 27, 8 a.m.:
Weekend work helped get WUCF off the temporary low-power transmitter and back on our permanent full-power transmitter. WUCF's signal is still operating on low-power as we do some load testing to ensure the fix to the transmitter was successful. We are targeting mid-May as our goal to return full-power.

Wednesday, April 22, 10 a.m.:
The overnight work on the transmitter was successfully completed. Work continues to install other parts to get WUCF back up to full power.

Tuesday, April 21, 10 a.m.:
WUCF will need to go dark tonight (Wednesday, April 22) at midnight until 5 a.m. to install a new transmission line switch. This is part of the rebuild and installation of refurbished parts for our full-power transmitter. We are working to get back to full power as soon as possible.

Friday, April 17, 3 p.m.:
The last piece of the transmitter that had to be repaired and shipped from Australia has been delivered to WUCF and installation has begun. This process will take approximately 7-10 days and then we will have several weeks of equipment testing to assure we don’t encounter a repeat of equipment failure. Our goal is to be back up and running full power by mid-May and sooner if at all possible. Updates will come as we have them!

Tuesday, April 7, 9 a.m.:
We are still waiting on the last part to arrive from out of the country. Once we have that part we will start the process of installation. Once everything has been installed we plan to slowly turn the full-power transmitter back on, but this process should be done seamlessly. Thanks for your patience.

Monday, March 30, 9 a.m.:
All but one of the transmitter parts is ready to be shipped back to us. The last part is coming from out of the country, so that's the challenge right now. Once all the parts arrive and are installed, we should be able to make the shift back to the main transmitter seamlessly. Your patience is appreciated.

Thursday, March 19, 8:00 a.m.:
Parts are in the final stage of refurbishment at the factory and should be sent back to our installers in the next week or two. We will have additional updates when they are received to be installed. We are still on low-power until these parts can be installed and tested. Thank you for your continued understanding.

Monday, Mar. 2, 7:30 a.m.:
A lot of work is happening on the parts and pieces needed to get WUCF up to main power. While the work continues, there won't be much more to update until these pieces are ready for installation, which could be a few weeks. Low power signal continues until further notice.

Friday, Feb. 28, 8 a.m.:
There will be brief periods of signal interruption today as crews continue work on the WUCF antenna and transmitter. These periods should not last more than a few minutes.

Thursday, Feb. 27, 4 p.m.:
Crews have completed work for the day on the WUCF tower, so there should not be any additional signal outages. Crews plan on doing a few more adjustments tomorrow, so we expect only brief signal outages. We are still under low-power as our full-power transmitter is in the process of being repaired.

Thursday, Feb. 27, 7:30 a.m.:
Due to continued work on the WUCF antenna and transmitter, WUCF plans to be off-air today (Thursday) for short intervals throughout the day. Signal outages will be brief. If you are watching, no need to make any adjustments. Regular service should resume later today.

Wednesday, Feb. 26, 9 a.m.:
Crews are preparing to send back several parts to the manufacturer to be cleaned and refurbished. This has to happen before we can regain full-power. Thanks for your understanding. Keep checking back for updates. PBS Network had a brief outage this morning, which impacted stations across the country. A power outage is to blame for this issue.

Tuesday, Feb. 25, 7:30 a.m.:
Today, WUCF will be OFF-AIR for a short period of time between 10:30am and Noon as work continues on the WUCF TV transmitter.

WUCF is currently broadcasting in low-power mode. That means only a portion of WUCF viewers can get us, if they watch via antenna. Estimates are about 60% of our viewing area can see our signal. Service has been provided to most cable/satellite services in Central Florida.

Work continues to restore our permanent full-power transmitter. However, repairs may take some time.

Monday, Feb. 24, 9 a.m.:
Crews continue to clean our full-power transmitter following the fire last week. Check back for updates as we work to regain full-power.

Saturday, Feb. 22, 9 p.m.:
GREAT NEWS! WUCF TV has returned to air for a portion of our viewing area. On Saturday, we completed the installation of a low-power transmitter that provided us with a temporary fix following the fire at our transmitter site.

The installation of the low-power transmitter means that some of our viewing area is now able to see our signal. Coverage is limited and might not reach all cable and satellite providers. Due to the location of our tower in East Orange County, those further away from the tower might not be able to see WUCF until the full-power transmitter is replaced in the next few weeks.

Thank you for your patience while we continue repairs.

Saturday, Feb. 22, 2 p.m.:
All of the parts needed to run our low-power transmitter have been delivered. Crews are currently installing them as quickly and as safely as they can. WUCF executive director Dr. Phil Hoffman provided the update above from the East Orange County transmitter site.

Saturday, Feb. 22, 8 a.m.:
Installation continues on the low-power transmitter today. The goal is to get this up-and-running to get the WUCF signal to low-power. Low-power should get our signal to over 60% of viewing audience. This all happens while different crews continue work on our main transmitter to determine depth of damage. Again, thanks for your patience!

Friday, Feb. 21, 2 p.m.:
The low-transmitter has been delivered and is currently being installed. We are still waiting on one more part that is expected tomorrow. Once that is installed we hope to be back on the air for a portion, not all, of our viewing area. Crews continue to work hard to get WUCF back on the air.

Friday, Feb. 21, 8 a.m.:
Today, WUCF is expected to take delivery of a low-power transmitter that could provide a temporary fix to some viewers. Once this gets installed, it could bring WUCF up to low-power mode, after a series of tests. This means some of our viewing area, not all, could receive our signal within the next few days. However, this is not a guarantee. Check back for updates, and we'll let you know how this process goes today.

Thursday, Feb 20, 2 p.m.:
A number of important parts have arrived at the WUCF transmitter site that will hopefully aid us in returning to air in some capacity in the next few days. Crews plan to work throughout the evening to get this equipment installed and begin doing some signal & capacity tests. As of this moment, WUCF will NOT return to air this today.

Thursday, Feb. 20, 7:30 a.m.:
Today, crews will be arriving to the WUCF transmitter site with some replacement parts in hopes to get the WUCF TV channels back on air in some capacity in the next few days. We are still unsure of the extent of the damage, as we await complete findings from the fire. As you can see, much of the transmission line has been charred.

Wednesday, Feb. 19, 3:30 p.m.:
Crews continue to inspect the damaged transmission line. We are exploring a number of solutions to get WUCF back on the air. This process will take a couple of days. We thank you for your patience. And will continue to provide updates as we get them.

Tuesday, Feb. 18, 5 p.m.:
Crews are currently on site assessing damage to the transmitter and transmission lines to determine what will need replacing. Crews will be working through the night. Photos show burned transmission line.

Tuesday, Feb. 18, 1 p.m.:
We have crews investigating at our tower site and we await their findings. But it could be days before we know more. No one was injured in the fire – and we are keeping the safety of our staff and crews as our top priority during this time.

Tuesday, Feb. 18, 6:45 a.m.:

Overnight, a fire at the WUCF transmission line caused WUCF to go off-air for many viewers.

Spectrum customers are still able to view WUCF channels due to a fiber connection.

No one was injured in the fire, but currently WUCF channels are not available to those watching via antenna or satellite.

At this point, we do not have an ETA on return, but will keep you updated.

Here is a photo of the fire in the transmission line:

WHERE TO WATCH WUCF:

While WUCF is off-air for many customers, great PBS content can be viewed through these apps: