WUCF low-power transmitter FAQs:
- Why can't I see WUCF?
+ On Tuesday, Feb. 18, WUCF experienced a fire at it's transmitter site in East Orange County. This resulted in us being off the air until a temporary fix was in place. We are currently back up on a low-power transmitter and have restored service to a portion of our coverage area.
- What does it mean to be on low-power?
+ This means that not all of WUCF's coverage area will be able to view us until we are back at full-power.
- I am using an antenna and cannot see you. Help!
+ When using an antenna, the further away from our tower the less likely you are to see us until we are back at full-power.
- I am have cable and satellite but cannot get WUCF. Help!
+ Service has been restored to most of the cable and satellite providers in the area. Please call your cable or satellite provider to troubleshoot the issue.
- Should I rescan my TV if I can't see you?
+ You MAY have to rescan if you completed a rescan while we were off air. If you do rescan and still cannot see WUCF, you are probably outside the coverage area of our low-power transmitter.
- How long do you expect to be at low-power?
+ We do not have a time-table for when we will return to full-power as crews are still removing parts and cleaning up after the transmitter fire on Tuesday, Feb. 18.
- How else can I watch WUCF?
+ You can learn about all the ways to watch our station here: https://www.wucf.org/about/program-information/watch-listen/
Monday, March 30, 9 a.m.:
All but one of the transmitter parts is ready to be shipped back to us. The last part is coming from out of the country, so that's the challenge right now. Once all the parts arrive and are installed, we should be able to make the shift back to the main transmitter seamlessly. Your patience is appreciated.
Thursday, March 19, 8:00 a.m.:
Parts are in the final stage of refurbishment at the factory and should be sent back to our installers in the next week or two. We will have additional updates when they are received to be installed. We are still on low-power until these parts can be installed and tested. Thank you for your continued understanding.
Monday, Mar. 2, 7:30 a.m.:
A lot of work is happening on the parts and pieces needed to get WUCF up to main power. While the work continues, there won't be much more to update until these pieces are ready for installation, which could be a few weeks. Low power signal continues until further notice.
Friday, Feb. 28, 8 a.m.:
There will be brief periods of signal interruption today as crews continue work on the WUCF antenna and transmitter. These periods should not last more than a few minutes.
Thursday, Feb. 27, 4 p.m.:
Crews have completed work for the day on the WUCF tower, so there should not be any additional signal outages. Crews plan on doing a few more adjustments tomorrow, so we expect only brief signal outages. We are still under low-power as our full-power transmitter is in the process of being repaired.
Thursday, Feb. 27, 7:30 a.m.:
Due to continued work on the WUCF antenna and transmitter, WUCF plans to be off-air today (Thursday) for short intervals throughout the day. Signal outages will be brief. If you are watching, no need to make any adjustments. Regular service should resume later today.
Wednesday, Feb. 26, 9 a.m.:
Crews are preparing to send back several parts to the manufacturer to be cleaned and refurbished. This has to happen before we can regain full-power. Thanks for your understanding. Keep checking back for updates. PBS Network had a brief outage this morning, which impacted stations across the country. A power outage is to blame for this issue.
Tuesday, Feb. 25, 7:30 a.m.:
Today, WUCF will be OFF-AIR for a short period of time between 10:30am and Noon as work continues on the WUCF TV transmitter.
WUCF is currently broadcasting in low-power mode. That means only a portion of WUCF viewers can get us, if they watch via antenna. Estimates are about 60% of our viewing area can see our signal. Service has been provided to most cable/satellite services in Central Florida.
Work continues to restore our permanent full-power transmitter. However, repairs may take some time.
Monday, Feb. 24, 9 a.m.:
Crews continue to clean our full-power transmitter following the fire last week. Check back for updates as we work to regain full-power.
Saturday, Feb. 22, 9 p.m.:
GREAT NEWS! WUCF TV has returned to air for a portion of our viewing area. On Saturday, we completed the installation of a low-power transmitter that provided us with a temporary fix following the fire at our transmitter site.
The installation of the low-power transmitter means that some of our viewing area is now able to see our signal. Coverage is limited and might not reach all cable and satellite providers. Due to the location of our tower in East Orange County, those further away from the tower might not be able to see WUCF until the full-power transmitter is replaced in the next few weeks.
Thank you for your patience while we continue repairs.
Saturday, Feb. 22, 2 p.m.:
All of the parts needed to run our low-power transmitter have been delivered. Crews are currently installing them as quickly and as safely as they can. WUCF executive director Dr. Phil Hoffman provided the update above from the East Orange County transmitter site.
Saturday, Feb. 22, 8 a.m.:
Installation continues on the low-power transmitter today. The goal is to get this up-and-running to get the WUCF signal to low-power. Low-power should get our signal to over 60% of viewing audience. This all happens while different crews continue work on our main transmitter to determine depth of damage. Again, thanks for your patience!
Friday, Feb. 21, 2 p.m.:
The low-transmitter has been delivered and is currently being installed. We are still waiting on one more part that is expected tomorrow. Once that is installed we hope to be back on the air for a portion, not all, of our viewing area. Crews continue to work hard to get WUCF back on the air.
Friday, Feb. 21, 8 a.m.:
Today, WUCF is expected to take delivery of a low-power transmitter that could provide a temporary fix to some viewers. Once this gets installed, it could bring WUCF up to low-power mode, after a series of tests. This means some of our viewing area, not all, could receive our signal within the next few days. However, this is not a guarantee. Check back for updates, and we'll let you know how this process goes today.
Thursday, Feb 20, 2 p.m.:
A number of important parts have arrived at the WUCF transmitter site that will hopefully aid us in returning to air in some capacity in the next few days. Crews plan to work throughout the evening to get this equipment installed and begin doing some signal & capacity tests. As of this moment, WUCF will NOT return to air this today.
Thursday, Feb. 20, 7:30 a.m.:
Today, crews will be arriving to the WUCF transmitter site with some replacement parts in hopes to get the WUCF TV channels back on air in some capacity in the next few days. We are still unsure of the extent of the damage, as we await complete findings from the fire. As you can see, much of the transmission line has been charred.
Wednesday, Feb. 19, 3:30 p.m.:
Crews continue to inspect the damaged transmission line. We are exploring a number of solutions to get WUCF back on the air. This process will take a couple of days. We thank you for your patience. And will continue to provide updates as we get them.
Tuesday, Feb. 18, 5 p.m.:
Crews are currently on site assessing damage to the transmitter and transmission lines to determine what will need replacing. Crews will be working through the night. Photos show burned transmission line.
Tuesday, Feb. 18, 1 p.m.:
We have crews investigating at our tower site and we await their findings. But it could be days before we know more. No one was injured in the fire – and we are keeping the safety of our staff and crews as our top priority during this time.
Tuesday, Feb. 18, 6:45 a.m.:
Overnight, a fire at the WUCF transmission line caused WUCF to go off-air for many viewers.
Spectrum customers are still able to view WUCF channels due to a fiber connection.
No one was injured in the fire, but currently WUCF channels are not available to those watching via antenna or satellite.
At this point, we do not have an ETA on return, but will keep you updated.
Here is a photo of the fire in the transmission line: